TERMS OF USE
Version 3.0
Last updated: April 2, 2026
This User Agreement (hereinafter referred to as the “Agreement”) constitutes a public offer of IN-GAME SOLUTIONS PTE. LTD., governed by the laws of the Republic of Singapore. This Agreement establishes the procedures for access, registration, use of functionality, and execution of transactions on the Platform, and also regulates the rights and obligations of Users and the Company.
DEFINITIONS
User (You) means an individual who intends to buy or sell in-game virtual items.
Steam means a digital distribution and communication platform owned by Valve Corporation (USA), providing distribution of video games, in-game items, and user interaction features, including the Steam Community Market and the Steam Trade system.
Steam Account means a personal account of the User created and managed through the Steam platform, which allows the User to access Valve services, purchased games, items, the Steam Wallet, and other digital assets. The Steam Account is owned by Valve Corporation, and the User’s rights to access and use it are governed by the Steam Subscriber Agreement.
In-game or virtual item (skin) means a virtual item that has digital value for use in video games and can be stored and transferred electronically.
User Account or LIS-SKINS Account (Account) means an account created under the User’s name/credentials on the Platform.
Company or LIS-SKINS (We) means IN-GAME SOLUTIONS PTE. LTD., a private limited company that owns the LIS-SKINS website (https://lis-skins.com/), registration number 202435257H, with its registered office and principal place of business at: 135 Middle Road, #02-27, Bylands Building, Singapore (188975).
Refund means a return of funds at the Company’s discretion, credited to the User’s Balance.
Services means the services offered by the Company through access to the Platform on the Website, the use of which allows Users to purchase and sell Steam in-game items. “Purchase” or “sale” means an agreement on the transfer of rights to use a skin.
User Agreement means (a) the User Agreement; (b) the Privacy Policy and Cookie Policy; (c) the Terms of Use; and (d) where applicable, the relevant Rules and Additional Terms applicable to the Services provided hereunder which You use.
Platform of the Company or Platform means a technical and software complex including the website, applications, interfaces for interaction with marketplaces and gaming services, as well as related software tools that enable users to carry out transactions for the purchase, sale, transfer, or exchange of game/virtual items.
Balance means a virtual asset (not being fiat currency, electronic money, or cryptocurrency) that reflects the internal accounting of value on the Platform. The Balance is stored in the User’s Account and is used exclusively for transactions and the use of the Services within the Company’s Services.
Website means the website or any relevant page, subpage, subdomain, or section located at or accessible via the domain name: https://lis-skins.com/.
Virtual Asset means a conditional designation of internal digital credits (units of account) reflected in the User’s Balance within the Platform. Such credits may represent the equivalent value credited via deposits through external payment systems or obtained as a result of selling in-game items. These credits do not constitute funds, electronic money, currency, securities, payment instruments, or other financial assets and may not be construed as a bank deposit, electronic wallet, or a financial obligation of the Company to the User.
Sale Proceeds means the receipt of digital credits to the Balance from the sale of your items through the Platform.
Funds means cash and non-cash money at the User’s disposal that constitute legal tender.
Deposit means the addition of Funds to the User’s Balance using payment methods available on the Platform, not related to the sale of the User’s virtual items.
Withdrawal means an operation in which the virtual asset reflected in the User’s Balance is exchanged for fiat funds or other compensation paid to the User via a payment provider, to the payment details specified by the User, using withdrawal methods available on the Platform at the time of the transaction. The Platform itself does not store, transfer, or disburse funds and does not provide payment services.
GENERAL TERMS AND CONDITIONS
1.1 LIS-SKINS is a platform reseller of virtual items. Items sold or purchased through LIS-SKINS are subject to the restrictions of the Steam platform, and all Users are required to comply with such restrictions.
LIS-SKINS shall not be liable for the actions, decisions, technical limitations, failures, or policy changes of third parties (including Valve Corporation and payment providers) affecting the availability of items, operation of services, the User’s Balance, the value of in-game items, or the ability to transfer them.
1.2 The Services are available to Users who have reached the age of 18 or the age of legal majority in their jurisdiction and have the legal capacity to enter into binding agreements.
The User confirms that they:
have reached the age at which they may independently enter into agreement; or
have obtained consent from their legal representatives/guardians, if required in accordance with applicable law. For the avoidance of doubt, if a minor uses the Service, the parent or legal guardian assumes full responsibility for all activities and transactions conducted by such minor.
1.3 LIS-SKINS grants You a personal, non-transferable, non-exclusive, revocable, and limited right to access and use the Website for Your personal purposes as an individual consumer. Use of the Website for purposes other than personal use is permitted only with the Company’s prior consent.
1.4 To access the Website and use the Platform, You must have a supported web browser. You acknowledge and agree that LIS-SKINS may discontinue support for certain web browsers, and that continued use of the Website may require You to download a supported web browser. You further acknowledge and agree that the performance of the Website depends on Your computer hardware and Internet connection.
1.5 Access to the Services is provided through the Steam Account. The User bears full responsibility for the security of their credentials, including password and API key, and undertakes not to share such credentials with third parties. Any actions performed through the User’s account shall be deemed to have been performed by the User personally.
The Company shall not be liable for unauthorized access to the User’s account resulting from the User’s actions or omissions. The User is responsible for all transactions conducted through the Steam Account.
1.6 All virtual items are owned by Valve Corporation. LIS-SKINS is not the owner of in-game items and does not guarantee their value, stability, availability, or transferability.
1.7 Any transaction after the successful transfer of items in Steam is final and non-reversible. Abuse of Steam refund rules or reversal mechanisms (e.g., Steam Trade Reverse) constitutes a violation. The Company reserves the right to restrict access to the Services, refuse service, and impose penalties in the event such actions are identified.
1.8 The Company reserves the right to refuse to provide the Services and to issue refunds at its sole discretion.
1.9 LIS-SKINS does not provide online gambling services, does not perform currency exchange, crypto-to-fiat transactions, or any other types of currency exchange, and is not a financial institution, and does not engage in activities requiring a license.
1.10 The Company shall not be liable for any transactions carried out by unauthorized persons in the event of a breach of Your Account. You are solely responsible for maintaining the security and confidentiality of Your Account credentials. In the event of any unauthorized access or suspected breach of Your Account, You must immediately notify the Company at support@lis-skins.com and contact the relevant law enforcement authorities. The Company reserves the right, at its sole discretion, to suspend or restrict access to Your Account until the relevant circumstances are clarified, including, where applicable, based on information received from law enforcement authorities. The Account may be restored upon Your request, subject to the Company’s verification and satisfaction that the issue has been resolved.
1.11 If the Company reasonably suspects that any items originate from stolen or compromised accounts, the Company, may, at its sole discretion, delay, suspend, withhold or cancel any related transaction or payment until the relevant circumstances are clarified.
1.12 LIS-SKINS is not affiliated with Valve Corporation or its affiliates in any way.
1.13 The Company reserves the right to modify, suspend, or discontinue any functions of the Platform without prior notice.
1.14 The User represents and warrants that they are duly authorized to use and dispose of any virtual items offered or sold on the Platform.
1.15 This User Agreement is entered into by and between You (as the “User”) and the Company and is legally binding for both Parties. By using the Website/Platform, including registering or logging in via Steam, accessing or using the Services, or completing any transaction, You confirm that You have carefully read and unconditionally accept the terms and conditions of this User Agreement.
1.16 The Company has the right to unilaterally amend any provisions of this User Agreement without prior notice to You by publishing the updated version on the Website. Any such changes shall become effective upon publication. You are responsible for monitoring changes to the User Agreement on Your own.
PURCHASE AND SALE OF IN-GAME ITEMS
LIS-SKINS Platform enables Users to buy and sell virtual in-game items.
2.1 To sell or purchase any in-game item, the User shall:
have the legal capacity to use the Platform;
create an Account and accept the User Agreement;
have an active Steam account without trade/exchange restrictions;
have a public Steam inventory;
enable Steam Guard;
have a valid trade link;
provide accurate and up-to-date information, including Account credentials and payment details.
2.2 The User is strictly prohibited from:
using geo-block circumvention technologies, VPNs, proxy servers, or identity/location masking tools if such use violates Steam rules or applicable local laws;
using forged documents, stolen Steam accounts, or fraudulent payment methods;
using unauthorized software (bots, scripts, or other tools) that affects the fairness, security, or stability of the Platform;
creating duplicate Accounts or managing Accounts on behalf of third parties;
engaging in fraud, money laundering, financing illegal activities, trading stolen items, card payment arbitrage, or any actions violating AML requirements;
attempting to bypass Steam trading restrictions, temporary bans, or trade holds; and
interfering with the operation of the Platform or overloading it (e.g., DoS attacks, scraping, reverse engineering, etc.).
2.3 The User acknowledges and agrees that:
they fully understand the risks associated with buying and selling virtual items, including the risk of losing access due to actions by Valve/Steam;
prices of virtual items are volatile and may change rapidly, and the Platform does not guarantee value retention;
they are the lawful holder of the virtual items in their Steam inventory and have the right to dispose of them;
all item transfer transactions are final and non-reversible, except as expressly provided in this User Agreement.
2.4 You understand and accept that:
the Platform may impose limits on the quantity of items of a particular type or category to prevent market manipulation;
the Platform does not guarantee availability or pricing of any items, as listings, prices, and liquidity are determined by market dynamics;
the Platform is not responsible for Steam outages, item restrictions, trade delays, technical errors by Valve, or trade holds;
in the event of the User’s Steam account being blocked, the return of items or funds is not guaranteed.
3. BALANCE, DEPOSIT, AND WITHDRAWAL
3.1 Balance
3.1.1 The Balance is a virtual asset (not fiat currency, electronic money, or cryptocurrency) reflecting the User’s funds available for transactions within the Platform. It may be converted into fiat money and/or cryptocurrency only upon withdrawal in accordance with this User Agreement.
3.1.2 The Balance is a personalized digital value, does not constitute electronic money or a bank deposit, and cannot be transferred between Platforms, to third parties, or shared with someone else.
3.1.3 No interest, bonuses, income, or other financial benefits accrue on the Balance.
3.1.4 Funds deposited to the Balance are non-withdrawable and non-transferable to third parties and must be used to purchase in-game items. Only funds obtained from the sale of in-game items legally holded by the User are eligible for withdrawal.
3.1.5 User balances and prices on the Service are displayed in U.S. dollars (USD). If another currency is selected, the applicable exchange rate will be applied. Currency conversion is performed by third-party payment providers and is subject to their exchange rates, fees and charges. The Company is not responsible for any differences in exchange rates, conversion fees or any losses arising from currency conversion performed by such third parties.
3.2 Deposit
3.2.1 When making a Deposit, the User transfers funds via payment systems available on the Platform, and a corresponding digital accounting equivalent is credited to their Account, used exclusively for transactions on the Platform (including purchasing virtual items). A deposit does not constitute a bank account funding, bank deposit, or electronic money.
3.2.2 Deposits may only be made using methods specified on the Platform. The Platform reserves the right to modify, restrict, or suspend available deposit methods without prior notice.
3.2.3 Deposits may only be made by the User and only from payment instruments belonging to the User. Depositing funds on behalf of third parties is prohibited.
3.2.4 The Company shall not be liable for Deposits or any other payments made in error by the User, including payments made to incorrect recipients or involving third parties (including fraudsters). The Company may not be able to reverse or recover such payments once they have been completed. If You have made a Deposit/payment in error, You should contact Your bank, payment service provider or relevant payment system directly.
3.3 Withdrawal
3.3.1 Withdrawal means an operation by which the User converts the digital accounting value reflected in their Balance into funds payable to the User via external certified payment providers or other available payout methods.
Withdrawal does not constitute the withdrawal of funds from the User Account, as the Balance is not a bank account, electronic wallet, electronic money, or other payment instrument.
3.3.2 To request a Withdrawal, the User must, where required, provide all documents and information requested by the Company for identification and verification (KYC), including but not limited to identity documents, proof of address, and payment information.
3.3.3 Withdrawals are made only to payment methods registered in the User’s name on the Platform. The Company reserves the right, at its sole discretion, to request proof of ownership or control of the relevant payment method. Payments to third parties are prohibited.
3.3.4 The Company is not responsible for the accuracy, relevance, or fluctuation of exchange rates, nor for any losses resulting from exchange rate fluctuations or fees charged by payment providers.
3.3.5 Currency conversion during withdrawal is performed by the User’s bank or payment provider in accordance with their internal rules and applicable rates at the time of the transaction. In the case of cryptocurrency use, valuation is based on rates provided by Virtual Asset Service Providers (VASPs). Cryptocurrency rates are highly volatile, and the Company does not guarantee fixed or stable value.
3.3.6 Withdrawals are only available for funds obtained from the sale of in-game items lawfully held by the User.
3.3.7 In order to prevent fraud and abuse, the Company may, at its sole discretion, impose limits on withdrawals. Minimum and maximum withdrawal amounts, including those for cards, are specified in Section 7 “Limits” and may be updated from time to time.
3.4 General Provisions
3.4.1 All operations (deposits, withdrawals, trading activities, Balance top-ups, item exchanges) may be subject to verification for compliance with applicable laws, internal Company procedures, and for the prevention of money laundering, terrorist financing, fraud, abuse, circumvention of restrictions, and other unlawful activities.
3.4.2 The Company may temporarily delay deposits or withdrawals for the time necessary to conduct payment verification, source-of-funds checks, ownership verification of in-game items, and AML/KYC procedures. Standard processing times are indicated on the Platform but may be extended in certain cases at the sole discretion of the Company.
3.4.3 Maximum deposit/withdrawal amounts and available withdrawal methods are specified in the User Agreement (Section 7 “Limits”) and may be changed at the Company’s sole discretion without prior notice.
3.4.4 The Company is not responsible for delays caused by verification procedures, bank or payment provider refusals, or regulatory requirements.
3.4.5 In the event of chargebacks, payment reversals, or suspected fraud, the Company reserves the right to deduct the relevant amount from the User’s Balance, block the Account, and hold funds until the issue is resolved.
3.4.6 The User bears full responsibility for the legality and origin of funds, as well as for all transactions carried out through their Account, regardless of who actually accessed it.
3.4.7 The User must immediately notify the Company of any suspicious activity. Failure to do so may be considered a violation of this User Agreement.
4. ACCOUNT REGISTRATION
4.1 To use the Services, the User must create an Account by providing accurate and up-to-date information requested during registration. Failure to provide or providing incomplete/false information may result in restricted access or unavailability of the Service.
4.2 Upon successful registration, an individual User Account is automatically created for the User and assigned a unique identifier.
4.3 By registering on the Platform, the User confirms that they:
have fully read and agree to this User Agreement and applicable LIS-SKINS Policies;
bear full responsibility for all actions performed using their Account, username, password, and other identifiers assigned by the Company;
undertake to immediately notify the Company at support@lis-skins.com in case of suspected unauthorized access, loss, or compromise of login credentials.
4.4 The User is fully responsible for maintaining the confidentiality of their login credentials. Sharing or disclosing username, password, API keys, or other access data to third parties is prohibited. The Company is not liable for any losses resulting from unauthorized use of the Account due to the User’s failure to safeguard their credentials.
4.5 Registration of Accounts using bots, scripts, or other automated means is strictly prohibited.
4.6 Each User may have only one active Account.
One Steam Account may be linked to only one LIS-SKINS Account. Creation of duplicate accounts (including under the same person’s name) is prohibited and may result in suspension of all related accounts.
4.7 The User Account may only be used for activities envisaged by the Platform operations.
The Account is not a bank account, electronic wallet, deposit, or other financial instrument and is not intended for storing funds.
4.8 Registration and use of the basic Services features are free of charge.
However, certain operations (e.g., deposits and withdrawals) may incur fees determined by the selected payment method.
4.9 This User Agreement enters into force upon Account registration and acceptance of the User Agreement and remains in effect until terminated by either Party in accordance with its terms.
5. ACCOUNT CLOSURE AND/OR SUSPENSION; TERMINATION OF THE AGREEMENT
5.1 Voluntary Closure
The User has the right to close their Account and terminate this User Agreement at any time by sending a written notice to support@lis-skins.com at least 24 hours prior to the intended closure date. Account closure is permitted only if there is no outstanding Balance, ongoing transactions, or pending KYC/AML verifications.
5.2 Company’s Right to Suspend, Freeze, or Close
The Company reserves the right to suspend (temporarily restrict access), freeze (temporarily block all operations), or close the User’s Account, as well as terminate this User Agreement in whole or in part, by notifying the User via their contact details, in cases including but not limited to:
(a) violation of this User Agreement, Company Policies, or applicable laws;
(b) involvement in fraudulent, unlawful, collusive, manipulative, or bad-faith activities;
(c) failure to comply with KYC/AML procedures, refusal to provide requested documents, or detection of inconsistent information;
(d) use of automated tools, duplicate accounts, VPNs, or other identity/location masking methods;
(e) receipt of a request or order from competent governmental, judicial, or financial authorities;
(f) identification of technical or operational risks, including threats to the security of the Platform or other Users.
5.3 Account Freeze (Temporary Suspension)
In case of reasonable suspicion of the above violations, the Company may temporarily freeze the Account, including:
suspension of the ability to withdraw or use virtual assets on the Balance;
temporary blocking of buying/selling operations;
restriction of access to certain Platform features;
retention of virtual assets on the Balance until completion of internal review or receipt of confirmation from competent authorities.
The duration of the freeze is determined by the Company based on the nature of the suspicion.
5.4 Return and Retention of Virtual Assets
Upon Account closure, except as provided in clause 5.5, the Company may return the remaining virtual assets to the User:
via the same method previously used by the User; or
via another method at the Company’s discretion, subject to successful completion of all KYC/AML checks.
The Company may retain any portion of the Balance if:
(a) it is associated with fraud, violations of this User Agreement, or third-party rights;
(b) the return would violate applicable laws or orders of competent authorities;
(c) suspicious transactions have been identified or are under investigation.
5.5 Non-Refundable Closure
If the Account is closed due to violations of this User Agreement, suspected fraudulent activity, non-compliance with AML/KYC, or actions causing damage to the Company or third parties, all virtual assets on the User’s Balance may be frozen, retained, or canceled without the right of refund.
5.6 Account Reopening
A previously closed Account may be restored upon the User’s request (provided no violations occurred), in which case the current User Agreement in force at the time of restoration shall apply.
5.7 Consequences of Termination
Termination of this Agreement does not release the User from obligations incurred prior to the closure or suspension of the Account, including liability for violations committed during its validity.
6. IDENTITY VERIFICATION; ANTI-MONEY LAUNDERING (AML/KYC) REQUIREMENTS
6.1 You are fully responsible for the accuracy, completeness, and timeliness of the information You provide during registration, use of Your Account, and interaction with the Platform. You confirm and warrant that all information provided is accurate, not misleading, and belongs to You personally.
6.2 You represent and warrant that You are the lawful owner of all digital units, assets, or items used within Your Account and that they have not been obtained through illegal means.
6.3 By accepting this User Agreement, You authorize the Company to conduct verification checks (“Checks”) to confirm the accuracy of the provided information and compliance with legal requirements, including but not limited to the Corruption, Drug Trafficking and other Serious Crimes (Confiscation of Benefits) Act 1992 (Singapore) as may be amended from time to time, as well as applicable international FATF standards and similar regulations and other applicable laws.
Such Checks may include:
(a) identity verification (KYC);
(b) source-of-funds verification;
(c) transaction monitoring for suspicious or unusual activity;
(d) screening against international sanctions and PEP lists.
6.4 During such Checks, the Company may:
(a) temporarily restrict access to the Account or certain features (including withdrawals);
(b) suspend transactions until verification is completed;
(c) request additional information and documents confirming identity, residence, source of funds, or transaction nature.
You acknowledge and agree that such measures do not violate Your rights and are necessary for legal compliance and the protection of the Platform Users.
6.5 The Company may request, at its sole discretion:
notarized copies of identity documents;
proof of address (e.g., utility bills, bank statements);
banking details, payment confirmations, transaction statements;
documents confirming the origin of assets or digital units (including transaction history on other platforms).
Until such documents are provided, the Company may:
(a) temporarily block the Account;
(b) restrict any operations;
(c) close the Account and cancel related transactions if false or forged information is confirmed.
6.6 Use of the Platform by persons below the legally required age in their country of residence is prohibited. The maximum age for completing KYC procedures is 45 years.
If the Company cannot verify Your age, Your Account may be temporarily blocked until supporting documents are provided.
6.7 The Company reserves the right to conduct repeated verification (re-KYC) at any time if:
(a) previously provided information has changed;
(b) suspicious activity has been detected;
(c) legal requirements or internal AML/KYC standards have changed;
(d) a request has been received from competent authorities, banks, or payment systems.
6.8 Refusal to undergo Checks or failure to provide requested documents is sufficient grounds for suspension of the Services, Account blocking, and retention of digital units related to suspicious activities until the completion of verification or a decision by the competent authorities.
6.9 Freezing of Assets and Cooperation with Law Enforcement
6.9.1 The Company reserves the right to temporarily freeze (suspend operations with) assets, items, or other digital units in cases of:
(a) receipt of official requests from government authorities, law enforcement agencies, courts, or regulators;
(b) reasonable suspicion that assets or transactions are related to fraud, money laundering, terrorist financing, sanctions violations, or other illegal activities;
(c) failure to comply with KYC/AML requirements or refusal to undergo verification.
6.9.2 Assets may be frozen for the period necessary to conduct internal or external investigations, obtain clarifications from authorities, or until a decision is made by a court or regulator.
6.9.3 During the freeze, all User actions involving the Account, including buying, selling, withdrawing, or transferring digital units, are suspended until the grounds for restriction are resolved.
6.9.4 The Company may provide information about the User and their transactions to competent authorities in accordance with the laws of the Republic of Singapore and international agreements.
6.9.5 The User acknowledges and agrees that such measures do not constitute a breach of confidentiality or the Company’s obligations and are intended to ensure legality and security of the Platform operations, as well as the Company’s compliance with its legal and regulatory obligations.
6.10 By submitting documents for KYC procedures, the User confirms and provides informed consent to the processing of personal data by the Company and its authorized partners within the scope defined in this Agreement, the Privacy Policy, and in accordance with the GDPR and PDPA requirements and with other applicable data protection laws.
7. LIMITATIONS
7.1 Transaction fees depend on the chosen deposit or withdrawal method and the terms of the relevant payment operator. Information on fees and the total amount will be displayed before confirming the transaction. There are no hidden fees on the Platform.
7.2 The minimum withdrawal amount for in-game items for Counter-Strike 2 (CS2) / CS:GO is equivalent to 1 (one) US dollar in the currency selected by the User. The maximum withdrawal amount is determined according to the payment system selected by the User. Before initiating a transaction, the User must ensure the correct calculation of the item value and applicable fees.
7.3 Deposit and withdrawal fees are calculated and charged by the payment system used by the User and are paid by the User. LIS-SKINS does not set or control fees of third-party operators.
7.4 LIS-SKINS is not a tax agent for the User. The User is solely responsible for accounting and reporting income obtained through the Platform in accordance with the laws of their jurisdiction.
7.5 LIS-SKINS may impose limits on transaction volume, frequency, and currency, including deposits and withdrawals, to ensure security, compliance with AML/CFT requirements, and prevent fraudulent activity.
7.6 In certain cases, LIS-SKINS may request additional identity verification (KYC) before completing a withdrawal or processing a transaction. Refusal to provide requested information may result in suspension or cancellation of the transaction until verification is completed.
7.7 By purchasing digital goods or services on https://lis-skins.com/, the User acknowledges and agrees that under the Consumer Protection (Fair Trading) Act (Cap. 52A) and the Lemon Law Amendments (2012), the right to cancel a transaction is waived once payment is made and digital content provision has begun. All purchases of digital goods are considered final and non-refundable, except as expressly required by Singapore law or in case of a technical error by the website.
8. REFUNDS, CANCELLATIONS, AND VOIDED TRANSACTIONS
8.1 All transactions on the LIS-SKINS Platform (including buying and selling virtual items) are final and non-refundable, non-cancelable, and non-compensable, except as expressly provided by law and/or this User Agreement.
8.2 Refunds of virtual assets credited to the Balance are not provided in cases of:
suspension, blocking, or deletion of the User Account;
violation of these Terms of Use, AML/KYC Policy, Privacy Policy, or other LIS-SKINS documents by the User;
Platform-related issues caused by technical failures on the part of the User or third parties (payment systems, Steam, etc.).
8.3 All fees and charges collected during transactions (including payment operators and Platform fees) are non-refundable, even if the transaction is canceled or blocked. The User may not claim compensation from LIS-SKINS for such costs.
8.4 Virtual assets are credited to the Balance only after the payment system confirms receipt of funds. Confirmation times may vary depending on the payment method and are not controlled by LIS-SKINS. Delays in processing are not grounds for refunds or compensation.
8.5. If a Trade Reverse is initiated and successfully processed by Steam during the applicable Steam Trade Protection period, the relevant virtual item shall be returned in accordance with Steam’s rules. Where the User has paid for the relevant transaction through the Platform, the corresponding amount shall be credited back to such User’s Balance, if there are no additional fees.
Steam Trade Protection is provided and operated solely by Steam (Valve). The Company does not control, administer or determine whether a trade reversal will be processed by Steam. The Company shall not be liable for any loss, damage or other consequences arising from the operation of Steam Trade Protection itself or any actions or decisions taken by Steam in connection therewith.
8.6 If the User does not receive a purchased item or receives it incompletely, they must contact LIS-SKINS support within 7 calendar days from the transaction date. After verification of non-delivery or technical error, LIS-SKINS may:
re-execute the item transfer, or
refund the equivalent amount to the User’s internal balance (if technically feasible).
8.7 LIS-SKINS reserves the right to void or reject a transaction in cases of:
suspicion of fraud, chargebacks, use of stolen accounts or payment instruments;
violations of AML/KYC/CFT legislation;
decisions of competent authorities or law enforcement agencies.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 All website design, text, graphics, music, sound, photos, videos, their compilation, software, source code, and other materials included in the Services are protected by copyright and other intellectual property rights, either owned by us or used under license. Materials that can be downloaded or printed may be saved to a single device (and printed) only for personal, non-commercial use.
9.2 Use of the Services does not grant any rights to intellectual property (e.g., copyrights, know-how, trademarks) owned by us or third parties, except a personal, non-exclusive, non-sublicensable license for personal non-commercial use in accordance with the Terms of Use.
9.3 No rights are granted to use or reproduce any trademarks or logos displayed on the Site unless explicitly permitted under the Terms of Use.
9.4 Users may not copy, store, publish, rent, license, sell, distribute, modify, supplement, delete, or interfere with the Website or any part of it, nor directly or indirectly breach or interfere (or attempt to) with the Website, except for viewing or using the Website according to the Terms of Use.
9.5 All intellectual property rights, logos, design, trademarks, and other distinguishing elements of the Company, as well as content provided by the Company or third parties for display on the Website, belong to the Company or the relevant third party. Users agree not to display or use such logos, designs, trademarks, or branding elements without prior written consent of the Company or third parties-licensors of the Company.
10. CONFIDENTIALITY AND PERSONAL INFORMATION
10.1 General Provisions
We value Your privacy and handle personal data in accordance with applicable law, including but not limited to the Personal Data Protection Act 2012 (PDPA), Singapore and the Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR).
10.2 Privacy Policy
The collection, storage, use, and transfer of personal data is governed by the Privacy Policy and Cookie Policy, which form an integral part of this User Agreement. By using the LIS-SKINS Platform, You acknowledge reading, understanding, and agreeing to this User Agreement.
10.3 Data Processing Principles
Personal data is processed lawfully and only to the extent necessary for:
execution of this User Agreement and provision of Services;
compliance with legal and regulatory obligations (including AML/KYC);
protection of the Company’s legitimate interests, provided such interests do not infringe on Your rights and freedoms.
All personal data is processed according to principles of legality, good faith, data minimization, and storage limitation.
10.4 Types of Data Collected
We may collect and process:
Contact data (name, email, phone);
Identification data (passport, ID, date of birth, country of residence);
Payment and transaction history;
Technical data (IP address, cookies, browser data);
Correspondence with support services.
10.5 Data Sharing with Third Parties
Data may be shared with:
Payment operators and financial institutions processing transactions;
KYC/AML service providers and identity verification services;
Hosting and IT providers;
Governmental and law enforcement agencies, only as required by law.
10.6 Data Processing for KYC/AML
For identity verification and User Checks, documents confirming identity, address, and source of assets may be requested and stored. Processing is based on legal obligation (PDPA section 13). Personal data and documents collected for AML/KYC purposes shall be retained for at least 5 years in accordance with MAS Notice PS-N06 and STRO Guidelines (Singapore) or for longer period as may be required by applicable law or regulatory obligations. Where necessary, data may be retained for a longer period for the purposes of fraud prevention, dispute resolution, or compliance with legal or regulatory requirements. After this period, the data shall be deleted or anonymized unless otherwise required by law or legal proceedings.
10.7 Data Storage
All personal data is stored encrypted on secure servers in jurisdictions with adequate data protection. The Company applies modern technical and organizational security measures, including encryption, access control, logging, pseudonymization, and security audits.
11. LIMITATION OF LIABILITY
11.1 UNDER NO CIRCUMSTANCES SHALL THE COMPANY, ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, LICENSORS, SERVICE PROVIDERS, PAYMENT SYSTEMS, ETC., BE LIABLE TO ANY USER OR THIRD PARTY FOR ANY USE, INTERRUPTION, DELAY, OR INABILITY TO USE THE SERVICES; LOSS OF REVENUE OR PROFIT; SERVICE, BUSINESS, OR REPUTATIONAL INTERRUPTIONS OR LOSSES; DATA LOSS OR DAMAGE; SYSTEM FAILURES, MALFUNCTIONS, HACKS; LOSSES CAUSED BY ILLEGAL ACTIONS OF THIRD PARTIES; INCORRECT TRANSMISSION OR RECEIPT OF INFORMATION; SYSTEM INCOMPATIBILITY; OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF THIS USER AGREEMENT.
12. FORCE MAJEURE / EXTERNAL LIMITATIONS
12.1 General Provisions
The Company is not liable for full or partial non-performance, improper performance, or delays caused by circumstances beyond reasonable control (Force Majeure), including but not limited to:
natural disasters, fire, flood, earthquake, or other catastrophes;
wars, armed conflicts, terrorism, riots, or civil unrest;
strikes, lockouts, labor disputes;
epidemics, pandemics, governmental restrictions;
power, communication, data center, Internet, or hosting failures, DDoS or other hacker attacks;
server, API, software, exchange service, or payment gateway failures;
actions or inactions of governmental, judicial, regulatory, tax, or law enforcement authorities;
changes in law, sanctions, or restrictions affecting the Company, its contractors, or Users.
12.2 External Platforms and Technical Constraints
LIS-SKINS is not responsible for failures, policy changes, updates, or technical issues caused by third parties, including but not limited to:
Steam, Valve Corporation, partners, and related APIs;
Payment providers, banks, processing centers, e-wallet operators, and cryptocurrency services;
Hosting, telecom providers, marketplaces, or other external platforms.
The Company is not liable for consequences of third-party service blocks, restrictions, or temporary unavailability, including cancellation, delay, or impossibility of completing in-game item transactions.
12.3 Regional and Sanction Restrictions
If international, national, or local sanctions, restrictions, blocks, or other legal measures affect the User, their country of residence, payment channels, or the Platform, LIS-SKINS may:
suspend Services;
restrict access to certain features or transaction types.
12.4 Consequences of Force Majeure
During Force Majeure events, the Company’s obligations are suspended. Deadlines are extended for the duration of such events without penalties or compensation. The Company is not required to compensate for losses or return assets if the Services cannot be provided due to the above Force Majeure circumstances.
12.5 Force Majeure Notification
The Company takes reasonable measures to minimize the impact of Force Majeure events and notifies Users where technically and legally possible, via Platform announcements or email.
13. CONTACTING US
13.1 You can contact the Company via email: support@lis-skins.com.
Version 3.0
Last updated: April 2, 2026
This User Agreement (hereinafter referred to as the “Agreement”) constitutes a public offer of IN-GAME SOLUTIONS PTE. LTD., governed by the laws of the Republic of Singapore. This Agreement establishes the procedures for access, registration, use of functionality, and execution of transactions on the Platform, and also regulates the rights and obligations of Users and the Company.
DEFINITIONS
User (You) means an individual who intends to buy or sell in-game virtual items.
Steam means a digital distribution and communication platform owned by Valve Corporation (USA), providing distribution of video games, in-game items, and user interaction features, including the Steam Community Market and the Steam Trade system.
Steam Account means a personal account of the User created and managed through the Steam platform, which allows the User to access Valve services, purchased games, items, the Steam Wallet, and other digital assets. The Steam Account is owned by Valve Corporation, and the User’s rights to access and use it are governed by the Steam Subscriber Agreement.
In-game or virtual item (skin) means a virtual item that has digital value for use in video games and can be stored and transferred electronically.
User Account or LIS-SKINS Account (Account) means an account created under the User’s name/credentials on the Platform.
Company or LIS-SKINS (We) means IN-GAME SOLUTIONS PTE. LTD., a private limited company that owns the LIS-SKINS website (https://lis-skins.com/), registration number 202435257H, with its registered office and principal place of business at: 135 Middle Road, #02-27, Bylands Building, Singapore (188975).
Refund means a return of funds at the Company’s discretion, credited to the User’s Balance.
Services means the services offered by the Company through access to the Platform on the Website, the use of which allows Users to purchase and sell Steam in-game items. “Purchase” or “sale” means an agreement on the transfer of rights to use a skin.
User Agreement means (a) the User Agreement; (b) the Privacy Policy and Cookie Policy; (c) the Terms of Use; and (d) where applicable, the relevant Rules and Additional Terms applicable to the Services provided hereunder which You use.
Platform of the Company or Platform means a technical and software complex including the website, applications, interfaces for interaction with marketplaces and gaming services, as well as related software tools that enable users to carry out transactions for the purchase, sale, transfer, or exchange of game/virtual items.
Balance means a virtual asset (not being fiat currency, electronic money, or cryptocurrency) that reflects the internal accounting of value on the Platform. The Balance is stored in the User’s Account and is used exclusively for transactions and the use of the Services within the Company’s Services.
Website means the website or any relevant page, subpage, subdomain, or section located at or accessible via the domain name: https://lis-skins.com/.
Virtual Asset means a conditional designation of internal digital credits (units of account) reflected in the User’s Balance within the Platform. Such credits may represent the equivalent value credited via deposits through external payment systems or obtained as a result of selling in-game items. These credits do not constitute funds, electronic money, currency, securities, payment instruments, or other financial assets and may not be construed as a bank deposit, electronic wallet, or a financial obligation of the Company to the User.
Sale Proceeds means the receipt of digital credits to the Balance from the sale of your items through the Platform.
Funds means cash and non-cash money at the User’s disposal that constitute legal tender.
Deposit means the addition of Funds to the User’s Balance using payment methods available on the Platform, not related to the sale of the User’s virtual items.
Withdrawal means an operation in which the virtual asset reflected in the User’s Balance is exchanged for fiat funds or other compensation paid to the User via a payment provider, to the payment details specified by the User, using withdrawal methods available on the Platform at the time of the transaction. The Platform itself does not store, transfer, or disburse funds and does not provide payment services.
GENERAL TERMS AND CONDITIONS
1.1 LIS-SKINS is a platform reseller of virtual items. Items sold or purchased through LIS-SKINS are subject to the restrictions of the Steam platform, and all Users are required to comply with such restrictions.
LIS-SKINS shall not be liable for the actions, decisions, technical limitations, failures, or policy changes of third parties (including Valve Corporation and payment providers) affecting the availability of items, operation of services, the User’s Balance, the value of in-game items, or the ability to transfer them.
1.2 The Services are available to Users who have reached the age of 18 or the age of legal majority in their jurisdiction and have the legal capacity to enter into binding agreements.
The User confirms that they:
have reached the age at which they may independently enter into agreement; or
have obtained consent from their legal representatives/guardians, if required in accordance with applicable law. For the avoidance of doubt, if a minor uses the Service, the parent or legal guardian assumes full responsibility for all activities and transactions conducted by such minor.
1.3 LIS-SKINS grants You a personal, non-transferable, non-exclusive, revocable, and limited right to access and use the Website for Your personal purposes as an individual consumer. Use of the Website for purposes other than personal use is permitted only with the Company’s prior consent.
1.4 To access the Website and use the Platform, You must have a supported web browser. You acknowledge and agree that LIS-SKINS may discontinue support for certain web browsers, and that continued use of the Website may require You to download a supported web browser. You further acknowledge and agree that the performance of the Website depends on Your computer hardware and Internet connection.
1.5 Access to the Services is provided through the Steam Account. The User bears full responsibility for the security of their credentials, including password and API key, and undertakes not to share such credentials with third parties. Any actions performed through the User’s account shall be deemed to have been performed by the User personally.
The Company shall not be liable for unauthorized access to the User’s account resulting from the User’s actions or omissions. The User is responsible for all transactions conducted through the Steam Account.
1.6 All virtual items are owned by Valve Corporation. LIS-SKINS is not the owner of in-game items and does not guarantee their value, stability, availability, or transferability.
1.7 Any transaction after the successful transfer of items in Steam is final and non-reversible. Abuse of Steam refund rules or reversal mechanisms (e.g., Steam Trade Reverse) constitutes a violation. The Company reserves the right to restrict access to the Services, refuse service, and impose penalties in the event such actions are identified.
1.8 The Company reserves the right to refuse to provide the Services and to issue refunds at its sole discretion.
1.9 LIS-SKINS does not provide online gambling services, does not perform currency exchange, crypto-to-fiat transactions, or any other types of currency exchange, and is not a financial institution, and does not engage in activities requiring a license.
1.10 The Company shall not be liable for any transactions carried out by unauthorized persons in the event of a breach of Your Account. You are solely responsible for maintaining the security and confidentiality of Your Account credentials. In the event of any unauthorized access or suspected breach of Your Account, You must immediately notify the Company at support@lis-skins.com and contact the relevant law enforcement authorities. The Company reserves the right, at its sole discretion, to suspend or restrict access to Your Account until the relevant circumstances are clarified, including, where applicable, based on information received from law enforcement authorities. The Account may be restored upon Your request, subject to the Company’s verification and satisfaction that the issue has been resolved.
1.11 If the Company reasonably suspects that any items originate from stolen or compromised accounts, the Company, may, at its sole discretion, delay, suspend, withhold or cancel any related transaction or payment until the relevant circumstances are clarified.
1.12 LIS-SKINS is not affiliated with Valve Corporation or its affiliates in any way.
1.13 The Company reserves the right to modify, suspend, or discontinue any functions of the Platform without prior notice.
1.14 The User represents and warrants that they are duly authorized to use and dispose of any virtual items offered or sold on the Platform.
1.15 This User Agreement is entered into by and between You (as the “User”) and the Company and is legally binding for both Parties. By using the Website/Platform, including registering or logging in via Steam, accessing or using the Services, or completing any transaction, You confirm that You have carefully read and unconditionally accept the terms and conditions of this User Agreement.
1.16 The Company has the right to unilaterally amend any provisions of this User Agreement without prior notice to You by publishing the updated version on the Website. Any such changes shall become effective upon publication. You are responsible for monitoring changes to the User Agreement on Your own.
PURCHASE AND SALE OF IN-GAME ITEMS
LIS-SKINS Platform enables Users to buy and sell virtual in-game items.
2.1 To sell or purchase any in-game item, the User shall:
have the legal capacity to use the Platform;
create an Account and accept the User Agreement;
have an active Steam account without trade/exchange restrictions;
have a public Steam inventory;
enable Steam Guard;
have a valid trade link;
provide accurate and up-to-date information, including Account credentials and payment details.
2.2 The User is strictly prohibited from:
using geo-block circumvention technologies, VPNs, proxy servers, or identity/location masking tools if such use violates Steam rules or applicable local laws;
using forged documents, stolen Steam accounts, or fraudulent payment methods;
using unauthorized software (bots, scripts, or other tools) that affects the fairness, security, or stability of the Platform;
creating duplicate Accounts or managing Accounts on behalf of third parties;
engaging in fraud, money laundering, financing illegal activities, trading stolen items, card payment arbitrage, or any actions violating AML requirements;
attempting to bypass Steam trading restrictions, temporary bans, or trade holds; and
interfering with the operation of the Platform or overloading it (e.g., DoS attacks, scraping, reverse engineering, etc.).
2.3 The User acknowledges and agrees that:
they fully understand the risks associated with buying and selling virtual items, including the risk of losing access due to actions by Valve/Steam;
prices of virtual items are volatile and may change rapidly, and the Platform does not guarantee value retention;
they are the lawful holder of the virtual items in their Steam inventory and have the right to dispose of them;
all item transfer transactions are final and non-reversible, except as expressly provided in this User Agreement.
2.4 You understand and accept that:
the Platform may impose limits on the quantity of items of a particular type or category to prevent market manipulation;
the Platform does not guarantee availability or pricing of any items, as listings, prices, and liquidity are determined by market dynamics;
the Platform is not responsible for Steam outages, item restrictions, trade delays, technical errors by Valve, or trade holds;
in the event of the User’s Steam account being blocked, the return of items or funds is not guaranteed.
3. BALANCE, DEPOSIT, AND WITHDRAWAL
3.1 Balance
3.1.1 The Balance is a virtual asset (not fiat currency, electronic money, or cryptocurrency) reflecting the User’s funds available for transactions within the Platform. It may be converted into fiat money and/or cryptocurrency only upon withdrawal in accordance with this User Agreement.
3.1.2 The Balance is a personalized digital value, does not constitute electronic money or a bank deposit, and cannot be transferred between Platforms, to third parties, or shared with someone else.
3.1.3 No interest, bonuses, income, or other financial benefits accrue on the Balance.
3.1.4 Funds deposited to the Balance are non-withdrawable and non-transferable to third parties and must be used to purchase in-game items. Only funds obtained from the sale of in-game items legally holded by the User are eligible for withdrawal.
3.1.5 User balances and prices on the Service are displayed in U.S. dollars (USD). If another currency is selected, the applicable exchange rate will be applied. Currency conversion is performed by third-party payment providers and is subject to their exchange rates, fees and charges. The Company is not responsible for any differences in exchange rates, conversion fees or any losses arising from currency conversion performed by such third parties.
3.2 Deposit
3.2.1 When making a Deposit, the User transfers funds via payment systems available on the Platform, and a corresponding digital accounting equivalent is credited to their Account, used exclusively for transactions on the Platform (including purchasing virtual items). A deposit does not constitute a bank account funding, bank deposit, or electronic money.
3.2.2 Deposits may only be made using methods specified on the Platform. The Platform reserves the right to modify, restrict, or suspend available deposit methods without prior notice.
3.2.3 Deposits may only be made by the User and only from payment instruments belonging to the User. Depositing funds on behalf of third parties is prohibited.
3.2.4 The Company shall not be liable for Deposits or any other payments made in error by the User, including payments made to incorrect recipients or involving third parties (including fraudsters). The Company may not be able to reverse or recover such payments once they have been completed. If You have made a Deposit/payment in error, You should contact Your bank, payment service provider or relevant payment system directly.
3.3 Withdrawal
3.3.1 Withdrawal means an operation by which the User converts the digital accounting value reflected in their Balance into funds payable to the User via external certified payment providers or other available payout methods.
Withdrawal does not constitute the withdrawal of funds from the User Account, as the Balance is not a bank account, electronic wallet, electronic money, or other payment instrument.
3.3.2 To request a Withdrawal, the User must, where required, provide all documents and information requested by the Company for identification and verification (KYC), including but not limited to identity documents, proof of address, and payment information.
3.3.3 Withdrawals are made only to payment methods registered in the User’s name on the Platform. The Company reserves the right, at its sole discretion, to request proof of ownership or control of the relevant payment method. Payments to third parties are prohibited.
3.3.4 The Company is not responsible for the accuracy, relevance, or fluctuation of exchange rates, nor for any losses resulting from exchange rate fluctuations or fees charged by payment providers.
3.3.5 Currency conversion during withdrawal is performed by the User’s bank or payment provider in accordance with their internal rules and applicable rates at the time of the transaction. In the case of cryptocurrency use, valuation is based on rates provided by Virtual Asset Service Providers (VASPs). Cryptocurrency rates are highly volatile, and the Company does not guarantee fixed or stable value.
3.3.6 Withdrawals are only available for funds obtained from the sale of in-game items lawfully held by the User.
3.3.7 In order to prevent fraud and abuse, the Company may, at its sole discretion, impose limits on withdrawals. Minimum and maximum withdrawal amounts, including those for cards, are specified in Section 7 “Limits” and may be updated from time to time.
3.4 General Provisions
3.4.1 All operations (deposits, withdrawals, trading activities, Balance top-ups, item exchanges) may be subject to verification for compliance with applicable laws, internal Company procedures, and for the prevention of money laundering, terrorist financing, fraud, abuse, circumvention of restrictions, and other unlawful activities.
3.4.2 The Company may temporarily delay deposits or withdrawals for the time necessary to conduct payment verification, source-of-funds checks, ownership verification of in-game items, and AML/KYC procedures. Standard processing times are indicated on the Platform but may be extended in certain cases at the sole discretion of the Company.
3.4.3 Maximum deposit/withdrawal amounts and available withdrawal methods are specified in the User Agreement (Section 7 “Limits”) and may be changed at the Company’s sole discretion without prior notice.
3.4.4 The Company is not responsible for delays caused by verification procedures, bank or payment provider refusals, or regulatory requirements.
3.4.5 In the event of chargebacks, payment reversals, or suspected fraud, the Company reserves the right to deduct the relevant amount from the User’s Balance, block the Account, and hold funds until the issue is resolved.
3.4.6 The User bears full responsibility for the legality and origin of funds, as well as for all transactions carried out through their Account, regardless of who actually accessed it.
3.4.7 The User must immediately notify the Company of any suspicious activity. Failure to do so may be considered a violation of this User Agreement.
4. ACCOUNT REGISTRATION
4.1 To use the Services, the User must create an Account by providing accurate and up-to-date information requested during registration. Failure to provide or providing incomplete/false information may result in restricted access or unavailability of the Service.
4.2 Upon successful registration, an individual User Account is automatically created for the User and assigned a unique identifier.
4.3 By registering on the Platform, the User confirms that they:
have fully read and agree to this User Agreement and applicable LIS-SKINS Policies;
bear full responsibility for all actions performed using their Account, username, password, and other identifiers assigned by the Company;
undertake to immediately notify the Company at support@lis-skins.com in case of suspected unauthorized access, loss, or compromise of login credentials.
4.4 The User is fully responsible for maintaining the confidentiality of their login credentials. Sharing or disclosing username, password, API keys, or other access data to third parties is prohibited. The Company is not liable for any losses resulting from unauthorized use of the Account due to the User’s failure to safeguard their credentials.
4.5 Registration of Accounts using bots, scripts, or other automated means is strictly prohibited.
4.6 Each User may have only one active Account.
One Steam Account may be linked to only one LIS-SKINS Account. Creation of duplicate accounts (including under the same person’s name) is prohibited and may result in suspension of all related accounts.
4.7 The User Account may only be used for activities envisaged by the Platform operations.
The Account is not a bank account, electronic wallet, deposit, or other financial instrument and is not intended for storing funds.
4.8 Registration and use of the basic Services features are free of charge.
However, certain operations (e.g., deposits and withdrawals) may incur fees determined by the selected payment method.
4.9 This User Agreement enters into force upon Account registration and acceptance of the User Agreement and remains in effect until terminated by either Party in accordance with its terms.
5. ACCOUNT CLOSURE AND/OR SUSPENSION; TERMINATION OF THE AGREEMENT
5.1 Voluntary Closure
The User has the right to close their Account and terminate this User Agreement at any time by sending a written notice to support@lis-skins.com at least 24 hours prior to the intended closure date. Account closure is permitted only if there is no outstanding Balance, ongoing transactions, or pending KYC/AML verifications.
5.2 Company’s Right to Suspend, Freeze, or Close
The Company reserves the right to suspend (temporarily restrict access), freeze (temporarily block all operations), or close the User’s Account, as well as terminate this User Agreement in whole or in part, by notifying the User via their contact details, in cases including but not limited to:
(a) violation of this User Agreement, Company Policies, or applicable laws;
(b) involvement in fraudulent, unlawful, collusive, manipulative, or bad-faith activities;
(c) failure to comply with KYC/AML procedures, refusal to provide requested documents, or detection of inconsistent information;
(d) use of automated tools, duplicate accounts, VPNs, or other identity/location masking methods;
(e) receipt of a request or order from competent governmental, judicial, or financial authorities;
(f) identification of technical or operational risks, including threats to the security of the Platform or other Users.
5.3 Account Freeze (Temporary Suspension)
In case of reasonable suspicion of the above violations, the Company may temporarily freeze the Account, including:
suspension of the ability to withdraw or use virtual assets on the Balance;
temporary blocking of buying/selling operations;
restriction of access to certain Platform features;
retention of virtual assets on the Balance until completion of internal review or receipt of confirmation from competent authorities.
The duration of the freeze is determined by the Company based on the nature of the suspicion.
5.4 Return and Retention of Virtual Assets
Upon Account closure, except as provided in clause 5.5, the Company may return the remaining virtual assets to the User:
via the same method previously used by the User; or
via another method at the Company’s discretion, subject to successful completion of all KYC/AML checks.
The Company may retain any portion of the Balance if:
(a) it is associated with fraud, violations of this User Agreement, or third-party rights;
(b) the return would violate applicable laws or orders of competent authorities;
(c) suspicious transactions have been identified or are under investigation.
5.5 Non-Refundable Closure
If the Account is closed due to violations of this User Agreement, suspected fraudulent activity, non-compliance with AML/KYC, or actions causing damage to the Company or third parties, all virtual assets on the User’s Balance may be frozen, retained, or canceled without the right of refund.
5.6 Account Reopening
A previously closed Account may be restored upon the User’s request (provided no violations occurred), in which case the current User Agreement in force at the time of restoration shall apply.
5.7 Consequences of Termination
Termination of this Agreement does not release the User from obligations incurred prior to the closure or suspension of the Account, including liability for violations committed during its validity.
6. IDENTITY VERIFICATION; ANTI-MONEY LAUNDERING (AML/KYC) REQUIREMENTS
6.1 You are fully responsible for the accuracy, completeness, and timeliness of the information You provide during registration, use of Your Account, and interaction with the Platform. You confirm and warrant that all information provided is accurate, not misleading, and belongs to You personally.
6.2 You represent and warrant that You are the lawful owner of all digital units, assets, or items used within Your Account and that they have not been obtained through illegal means.
6.3 By accepting this User Agreement, You authorize the Company to conduct verification checks (“Checks”) to confirm the accuracy of the provided information and compliance with legal requirements, including but not limited to the Corruption, Drug Trafficking and other Serious Crimes (Confiscation of Benefits) Act 1992 (Singapore) as may be amended from time to time, as well as applicable international FATF standards and similar regulations and other applicable laws.
Such Checks may include:
(a) identity verification (KYC);
(b) source-of-funds verification;
(c) transaction monitoring for suspicious or unusual activity;
(d) screening against international sanctions and PEP lists.
6.4 During such Checks, the Company may:
(a) temporarily restrict access to the Account or certain features (including withdrawals);
(b) suspend transactions until verification is completed;
(c) request additional information and documents confirming identity, residence, source of funds, or transaction nature.
You acknowledge and agree that such measures do not violate Your rights and are necessary for legal compliance and the protection of the Platform Users.
6.5 The Company may request, at its sole discretion:
notarized copies of identity documents;
proof of address (e.g., utility bills, bank statements);
banking details, payment confirmations, transaction statements;
documents confirming the origin of assets or digital units (including transaction history on other platforms).
Until such documents are provided, the Company may:
(a) temporarily block the Account;
(b) restrict any operations;
(c) close the Account and cancel related transactions if false or forged information is confirmed.
6.6 Use of the Platform by persons below the legally required age in their country of residence is prohibited. The maximum age for completing KYC procedures is 45 years.
If the Company cannot verify Your age, Your Account may be temporarily blocked until supporting documents are provided.
6.7 The Company reserves the right to conduct repeated verification (re-KYC) at any time if:
(a) previously provided information has changed;
(b) suspicious activity has been detected;
(c) legal requirements or internal AML/KYC standards have changed;
(d) a request has been received from competent authorities, banks, or payment systems.
6.8 Refusal to undergo Checks or failure to provide requested documents is sufficient grounds for suspension of the Services, Account blocking, and retention of digital units related to suspicious activities until the completion of verification or a decision by the competent authorities.
6.9 Freezing of Assets and Cooperation with Law Enforcement
6.9.1 The Company reserves the right to temporarily freeze (suspend operations with) assets, items, or other digital units in cases of:
(a) receipt of official requests from government authorities, law enforcement agencies, courts, or regulators;
(b) reasonable suspicion that assets or transactions are related to fraud, money laundering, terrorist financing, sanctions violations, or other illegal activities;
(c) failure to comply with KYC/AML requirements or refusal to undergo verification.
6.9.2 Assets may be frozen for the period necessary to conduct internal or external investigations, obtain clarifications from authorities, or until a decision is made by a court or regulator.
6.9.3 During the freeze, all User actions involving the Account, including buying, selling, withdrawing, or transferring digital units, are suspended until the grounds for restriction are resolved.
6.9.4 The Company may provide information about the User and their transactions to competent authorities in accordance with the laws of the Republic of Singapore and international agreements.
6.9.5 The User acknowledges and agrees that such measures do not constitute a breach of confidentiality or the Company’s obligations and are intended to ensure legality and security of the Platform operations, as well as the Company’s compliance with its legal and regulatory obligations.
6.10 By submitting documents for KYC procedures, the User confirms and provides informed consent to the processing of personal data by the Company and its authorized partners within the scope defined in this Agreement, the Privacy Policy, and in accordance with the GDPR and PDPA requirements and with other applicable data protection laws.
7. LIMITATIONS
7.1 Transaction fees depend on the chosen deposit or withdrawal method and the terms of the relevant payment operator. Information on fees and the total amount will be displayed before confirming the transaction. There are no hidden fees on the Platform.
7.2 The minimum withdrawal amount for in-game items for Counter-Strike 2 (CS2) / CS:GO is equivalent to 1 (one) US dollar in the currency selected by the User. The maximum withdrawal amount is determined according to the payment system selected by the User. Before initiating a transaction, the User must ensure the correct calculation of the item value and applicable fees.
7.3 Deposit and withdrawal fees are calculated and charged by the payment system used by the User and are paid by the User. LIS-SKINS does not set or control fees of third-party operators.
7.4 LIS-SKINS is not a tax agent for the User. The User is solely responsible for accounting and reporting income obtained through the Platform in accordance with the laws of their jurisdiction.
7.5 LIS-SKINS may impose limits on transaction volume, frequency, and currency, including deposits and withdrawals, to ensure security, compliance with AML/CFT requirements, and prevent fraudulent activity.
7.6 In certain cases, LIS-SKINS may request additional identity verification (KYC) before completing a withdrawal or processing a transaction. Refusal to provide requested information may result in suspension or cancellation of the transaction until verification is completed.
7.7 By purchasing digital goods or services on https://lis-skins.com/, the User acknowledges and agrees that under the Consumer Protection (Fair Trading) Act (Cap. 52A) and the Lemon Law Amendments (2012), the right to cancel a transaction is waived once payment is made and digital content provision has begun. All purchases of digital goods are considered final and non-refundable, except as expressly required by Singapore law or in case of a technical error by the website.
8. REFUNDS, CANCELLATIONS, AND VOIDED TRANSACTIONS
8.1 All transactions on the LIS-SKINS Platform (including buying and selling virtual items) are final and non-refundable, non-cancelable, and non-compensable, except as expressly provided by law and/or this User Agreement.
8.2 Refunds of virtual assets credited to the Balance are not provided in cases of:
suspension, blocking, or deletion of the User Account;
violation of these Terms of Use, AML/KYC Policy, Privacy Policy, or other LIS-SKINS documents by the User;
Platform-related issues caused by technical failures on the part of the User or third parties (payment systems, Steam, etc.).
8.3 All fees and charges collected during transactions (including payment operators and Platform fees) are non-refundable, even if the transaction is canceled or blocked. The User may not claim compensation from LIS-SKINS for such costs.
8.4 Virtual assets are credited to the Balance only after the payment system confirms receipt of funds. Confirmation times may vary depending on the payment method and are not controlled by LIS-SKINS. Delays in processing are not grounds for refunds or compensation.
8.5. If a Trade Reverse is initiated and successfully processed by Steam during the applicable Steam Trade Protection period, the relevant virtual item shall be returned in accordance with Steam’s rules. Where the User has paid for the relevant transaction through the Platform, the corresponding amount shall be credited back to such User’s Balance, if there are no additional fees.
Steam Trade Protection is provided and operated solely by Steam (Valve). The Company does not control, administer or determine whether a trade reversal will be processed by Steam. The Company shall not be liable for any loss, damage or other consequences arising from the operation of Steam Trade Protection itself or any actions or decisions taken by Steam in connection therewith.
8.6 If the User does not receive a purchased item or receives it incompletely, they must contact LIS-SKINS support within 7 calendar days from the transaction date. After verification of non-delivery or technical error, LIS-SKINS may:
re-execute the item transfer, or
refund the equivalent amount to the User’s internal balance (if technically feasible).
8.7 LIS-SKINS reserves the right to void or reject a transaction in cases of:
suspicion of fraud, chargebacks, use of stolen accounts or payment instruments;
violations of AML/KYC/CFT legislation;
decisions of competent authorities or law enforcement agencies.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 All website design, text, graphics, music, sound, photos, videos, their compilation, software, source code, and other materials included in the Services are protected by copyright and other intellectual property rights, either owned by us or used under license. Materials that can be downloaded or printed may be saved to a single device (and printed) only for personal, non-commercial use.
9.2 Use of the Services does not grant any rights to intellectual property (e.g., copyrights, know-how, trademarks) owned by us or third parties, except a personal, non-exclusive, non-sublicensable license for personal non-commercial use in accordance with the Terms of Use.
9.3 No rights are granted to use or reproduce any trademarks or logos displayed on the Site unless explicitly permitted under the Terms of Use.
9.4 Users may not copy, store, publish, rent, license, sell, distribute, modify, supplement, delete, or interfere with the Website or any part of it, nor directly or indirectly breach or interfere (or attempt to) with the Website, except for viewing or using the Website according to the Terms of Use.
9.5 All intellectual property rights, logos, design, trademarks, and other distinguishing elements of the Company, as well as content provided by the Company or third parties for display on the Website, belong to the Company or the relevant third party. Users agree not to display or use such logos, designs, trademarks, or branding elements without prior written consent of the Company or third parties-licensors of the Company.
10. CONFIDENTIALITY AND PERSONAL INFORMATION
10.1 General Provisions
We value Your privacy and handle personal data in accordance with applicable law, including but not limited to the Personal Data Protection Act 2012 (PDPA), Singapore and the Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR).
10.2 Privacy Policy
The collection, storage, use, and transfer of personal data is governed by the Privacy Policy and Cookie Policy, which form an integral part of this User Agreement. By using the LIS-SKINS Platform, You acknowledge reading, understanding, and agreeing to this User Agreement.
10.3 Data Processing Principles
Personal data is processed lawfully and only to the extent necessary for:
execution of this User Agreement and provision of Services;
compliance with legal and regulatory obligations (including AML/KYC);
protection of the Company’s legitimate interests, provided such interests do not infringe on Your rights and freedoms.
All personal data is processed according to principles of legality, good faith, data minimization, and storage limitation.
10.4 Types of Data Collected
We may collect and process:
Contact data (name, email, phone);
Identification data (passport, ID, date of birth, country of residence);
Payment and transaction history;
Technical data (IP address, cookies, browser data);
Correspondence with support services.
10.5 Data Sharing with Third Parties
Data may be shared with:
Payment operators and financial institutions processing transactions;
KYC/AML service providers and identity verification services;
Hosting and IT providers;
Governmental and law enforcement agencies, only as required by law.
10.6 Data Processing for KYC/AML
For identity verification and User Checks, documents confirming identity, address, and source of assets may be requested and stored. Processing is based on legal obligation (PDPA section 13). Personal data and documents collected for AML/KYC purposes shall be retained for at least 5 years in accordance with MAS Notice PS-N06 and STRO Guidelines (Singapore) or for longer period as may be required by applicable law or regulatory obligations. Where necessary, data may be retained for a longer period for the purposes of fraud prevention, dispute resolution, or compliance with legal or regulatory requirements. After this period, the data shall be deleted or anonymized unless otherwise required by law or legal proceedings.
10.7 Data Storage
All personal data is stored encrypted on secure servers in jurisdictions with adequate data protection. The Company applies modern technical and organizational security measures, including encryption, access control, logging, pseudonymization, and security audits.
11. LIMITATION OF LIABILITY
11.1 UNDER NO CIRCUMSTANCES SHALL THE COMPANY, ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, LICENSORS, SERVICE PROVIDERS, PAYMENT SYSTEMS, ETC., BE LIABLE TO ANY USER OR THIRD PARTY FOR ANY USE, INTERRUPTION, DELAY, OR INABILITY TO USE THE SERVICES; LOSS OF REVENUE OR PROFIT; SERVICE, BUSINESS, OR REPUTATIONAL INTERRUPTIONS OR LOSSES; DATA LOSS OR DAMAGE; SYSTEM FAILURES, MALFUNCTIONS, HACKS; LOSSES CAUSED BY ILLEGAL ACTIONS OF THIRD PARTIES; INCORRECT TRANSMISSION OR RECEIPT OF INFORMATION; SYSTEM INCOMPATIBILITY; OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF THIS USER AGREEMENT.
12. FORCE MAJEURE / EXTERNAL LIMITATIONS
12.1 General Provisions
The Company is not liable for full or partial non-performance, improper performance, or delays caused by circumstances beyond reasonable control (Force Majeure), including but not limited to:
natural disasters, fire, flood, earthquake, or other catastrophes;
wars, armed conflicts, terrorism, riots, or civil unrest;
strikes, lockouts, labor disputes;
epidemics, pandemics, governmental restrictions;
power, communication, data center, Internet, or hosting failures, DDoS or other hacker attacks;
server, API, software, exchange service, or payment gateway failures;
actions or inactions of governmental, judicial, regulatory, tax, or law enforcement authorities;
changes in law, sanctions, or restrictions affecting the Company, its contractors, or Users.
12.2 External Platforms and Technical Constraints
LIS-SKINS is not responsible for failures, policy changes, updates, or technical issues caused by third parties, including but not limited to:
Steam, Valve Corporation, partners, and related APIs;
Payment providers, banks, processing centers, e-wallet operators, and cryptocurrency services;
Hosting, telecom providers, marketplaces, or other external platforms.
The Company is not liable for consequences of third-party service blocks, restrictions, or temporary unavailability, including cancellation, delay, or impossibility of completing in-game item transactions.
12.3 Regional and Sanction Restrictions
If international, national, or local sanctions, restrictions, blocks, or other legal measures affect the User, their country of residence, payment channels, or the Platform, LIS-SKINS may:
suspend Services;
restrict access to certain features or transaction types.
12.4 Consequences of Force Majeure
During Force Majeure events, the Company’s obligations are suspended. Deadlines are extended for the duration of such events without penalties or compensation. The Company is not required to compensate for losses or return assets if the Services cannot be provided due to the above Force Majeure circumstances.
12.5 Force Majeure Notification
The Company takes reasonable measures to minimize the impact of Force Majeure events and notifies Users where technically and legally possible, via Platform announcements or email.
13. CONTACTING US
13.1 You can contact the Company via email: support@lis-skins.com.