First the payment to the card did not go through in full and all the money fell to my account on your site. The money that went to the commission was not returned in full because of the conversion to dollars, if you believe the support. Thus, not 189 thousand, but 186 thousand returned to my account. Of which the withdrawal commission was paid again.
The withdrawal itself said in support "guaranteed to pass quickly and reliably", in the end, the withdrawal was delayed, I wrote again to support, I was clarified whether the withdrawal is still in processing, I said yes. After that everything came at once. I made the third withdrawal, it also hung.